All goods sold and services provided by by Heartfelt Hands Therapies CIC ("we”, "us”, "the company”) are sold and provided under these conditions unless otherwise clearly stated in writing under a separate contract. These conditions will apply to the exclusion of any terms or conditions put forward by the customer. No conduct by the company will be deemed to constitute the acceptance of any terms and conditions other than these conditions.
Price lists and sales literature:
Prices given in our price lists or other sales literature are for information purposes only, and do not constitute an offer. No contract will come into existence until the customer’s order (however given) is accepted. Invoices will be raised for prices current at time of order.
We understand that sometimes you have to reschedule or cancel your appointment. Remember to notify us at least 24 hours prior to the planned visit (or, if the booking was made on the same day – at least 3 hours prior). If you fail to do so more than two times, you will be forced to pay a non-refundable £10 deposit during your next booking.
Late arrivals policy
We make an effort to avoid long waiting periods in the salon and provide the most exquisite experience, and therefore, we ask our customers to be on time for their appointments. If you are running more than 10 minutes late, please let us know as soon as possible. The service may need to be adjusted to a shorter time frame. If you arrive at least 15 minutes late, you will be required to reschedule. Two or more cases of late arrivals will result in a £10 fee added to the bill.
Our salon is committed to providing exceptional services. Unfortunately, when one customer fails to show up without giving notice, they prevent another client from booking an appointment. This is why we have a no-show policy that imposes a fee valued at 20% of the entire cost of the missed service. More than two missed appointments will result in being banned from our salon.
Service guarantees & refunds
Our clients’ satisfaction is the highest priority for us. If you are not completely contented with the treatment, please let us know during your visit or within 24 hours. We are committed to making any needed corrections and if there was a fault on our side, to provide you with a redo and/or a refund.
Right to refuse service
Please, mind that under given circumstances, our team members may refuse service. We can do so if the person in question: • Is under the age of 16 (for selected services) • Has health issues that may affect or be affected by the service • Has purposely hidden information of crucial meaning to the service • Did not show up for their last appointment and/or cancelled it too late (see more in the “No-show” and “Late cancellation” sections of the policy) • Behaves improperly and/or is intoxicated Thank you for understanding.
We always prioritise health, safety and the comfort of our clients. Therefore, we ask you to notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during treatment, please alert your service provider immediately.
Except as otherwise stated in any quotation or price list of the company, or as otherwise agreed in writing, all prices are given by the company on an ex-works basis and exclude transport.
Any dates quoted for delivery are approximate only. We will use reasonable endeavours to effect delivery on agreed dates based on information available at time of quoting. We accept no responsibility for any loss resulting from delays to delivery.
For all customers payment is required in cleared funds before despatch.
Duty/Tax for Overseas Orders:
Overseas customers may be subject to import duties once your order arrives in your country. Charges for customs clearance must be paid in full by you. Customs policies vary widely from country to country and you must contact your local customs office for further information. If you refuse to pay any such charges and your order is returned to Base Formula, you will be charged for all costs incurred in connection with this return plus our original shipping charge.
Ownership of goods:
Goods remain the property of Heartfelt Hands Therapies CIC until paid for in full. Risk passes on delivery of the goods. We may sue for the price of the goods notwithstanding that ownership has not passed.
Should you wish to cancel your order please email us or call us at 07479502695.
As long as your order has not been dispatched we will issue a full refund to your original payment card.
Damaged or faulty goods:
If you receive a damaged parcel, short order or defective goods please submit a returns request within 14 days of receiving your order to claim a refund or replacement. To action this, please send an email to firstname.lastname@example.org to claim a refund or replacement. Please ensure that you provide full details of your complaint. We will review your claim and respond ASAP with further advice. Defective items must be returned to the indicated address within 14 days of submitting your claim. Please obtain proof of postage.
Upon receipt of the returned goods we will either send you a replacement item or issue a refund within 14 days.
Returns & refunds:
You may exchange or have a refund on all goods, providing they are returned sealed, unopened and in a re-saleable condition. Please submit a returns request within 14 days of receiving your order. To request a return please send an email with a list of the product/s you would like to return. Please ensure that you include a reason for return. We will review your request and respond ASAP. Items must be returned to the indicated address within 14 days of submitting your returns request. Please obtain proof of postage.
Upon receipt of returned goods we will issue a refund within 14 days to your original payment method, once we have confirmed the goods are in a re-saleable condition. Please note that cost of postage will not be refunded.
We will be under no liability for any defect in the goods arising from incorrect storage by the customer. As trade users we expect all customers to be aware of appropriate storage conditions for our products. Advice will be given on request.
Out of stock & seasonal shortages:
While every effort is made to keep our complete range of products in stock, we do not accept any responsibility for loss resulting from any out of stock items.
Our products are used for a wide variety of purposes. It is the responsibility of the customer to ensure the products are appropriately used. All representations, warranties, conditions or terms relating to fitness for purposes, are excluded to the fullest extent permitted by law and the company accepts no liability. Customers should satisfy themselves to the suitability of products before purchase. We make no claims to any reputed therapeutic value of any of our products.
The company shall not be responsible for any loss to the customer resulting from delivery being affected by war, strikes, fire, changes of government policy, act of God or other circumstances beyond its control.
In no event will the company be under any liability whatever to the customer for any loss of profit, business, contracts, revenues or anticipated savings, or for any indirect or consequential loss and/or expense (whatever the cause, including negligence) suffered by the customer.
Insolvency of customer:
If the customer fails to make payment when due or makes any arrangements with its creditors, becomes bankrupt or goes into liquidation (or the company reasonably apprehends that any of these events is about to occur) we may in our absolute discretion suspend all further deliveries of goods and/or terminate the contract, without liability on our part. If the goods have been delivered but not paid for, the price will become immediately due and payable.
Where the goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on statements) order 1976) the statutory rights of the customer are not affected by these conditions.
By agreeing to our Terms & Conditions you allow us, on occasion, to email you with relevant special offers / services or details on new products we feel may be of interest to you. These mailings will be relevant to our industry and you can, at any time, opt out of receiving these mailings by clicking on the unsubscribe link at the bottom of the email. Please note that you will not be able to 'opt out' of system notification emails such as order confirmation, dispatch and follow up emails.